Why does Dessert Laboc need personal information?
At Dessert Laboc, it’s our job to inspire people affected by spinal cord injury to get the most out of life. We use personal information to ensure we provide the best possible support to our service users It helps us to contact you in the most appropriate way with information that is important to you .
You are under no obligation to provide us with personal data but ultimately, your information will help us to give you the best possible service.
What information do we collect ?
Information we collect may include:
- contact details including name, address, email address, telephone number and contact preferences
- date of birth, age, and/or gender, where appropriate (e.g., where registering for a challenge event, such as a race)
- information about your interactions with us through email, SMS, post, on the phone or in person (i.e., the date, time, and method of contact)
- If you are a minor, we may collect the name and contact details of a parent or guardian and, where appropriate, the name and location of your school
- any other relevant information you share with us about yourself, including your interests and your employer
- If you are enquiring about our services, we may ask you details of a sensitive nature about your injury, health and mental wellbeing to ascertain how we might best be able to support you
How do we collect your information?
We do not buy data from 3rd parties.
We may receive your information from our partner charity, Aspire, if you have specifically given them consent to pass your details on to us. You can find more details about this on their website.
In order to ensure that our communication with you is relevant and tailored to your background and interests, we may supplement what we know about you with information that is available to the public . This allows us to better understand your interests, preferences, and level of potential engagement, so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications.
We may collect information about what interests you when you visit our website or interact with our e-newsletters and other online content.
How do we use your information ?
We may use your information in a number of ways to fulfil a contractual or legal obligation, or where we feel it is in your vital interests, including:
- to gain a full understanding of your situation so we can develop and offer you the best-possible personalised services
- to make sure we have the right information when you contact us again, so you don’t have to keep repeating yourself
- to help us plan our services, use our resources wisely, measure our work, and ensure it’s of the highest standard
- to provide ongoing support and advice where we feel it is in your best interests
- to invite you to participate in voluntary surveys or research
- to promote fundraising activities including appeals, raffles, legacy fundraising, payroll giving
- to respond to queries you have made about events or challenges or fundraising activities you are interested in
- to communicate with you about an event you have enrolled for or purchased a ticket for
- to send you fundraising packs, collection boxes and information you have requested to assist you in fundraising for us
- to invite you to events we feel you may be interested in attending, based on your previous interests and activities, in order to support our work
- to invite you to participate in challenge events we feel you may be interested in, based on your previous interests and activities
- to promote Dessert Laboc promotions including Christmas cards and other products
- to contact you where you have been identified as a contact person for an organisation, such as a school or a trust (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation)
- to analyse and improve the content and operation of our website
- to analyse and improve our internal business processes
- to analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential visitors so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications
- where we are required by law to disclose or otherwise use your information
We may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner. We may also send you service communications via email or text, for example where you place an order for goods or services on our website.
If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have not consented to be contacted in this way. We provide information about how you can change your marketing preferences below.
In some circumstances, we may feel we have legitimate interest to contact you when you have not specifically given us permission to do so. We take your preferences seriously so we have given a lot of thought to how you might feel receiving communications like these. In some cases, we feel it would be strange not to contact you. In other cases, we feel we have a legitimate interest which is not overridden by your personal preferences. We may still contact you in the following circumstances:
- to provide you with information about our services where we feel you might be interested or benefit from them, including but not limited to:
- outreach and support
- assistance with returning to work
- assistance with returning to education
- to send you updates about our services and the impact we have on the lives of people affected by spinal cord injury, including stories of people who have benefitted from our services
- to ask for feedback on an event or fundraising activity you have participated in
- to invite you to take part in upcoming fundraising activities you might be interested in
- to invite you to involve your company in fundraising activities, based on information you have provided us about your work and on previous interests and activities, where you have provided us with your corporate details
- to enquire about trust fund opportunities, based on information you have provided us about your involvement with a trust
- to communicate with you about your regular giving, including invitations to upgrade
- ask for feedback on a course you attended or other support you have received so that we might improve our services
- to ask your permission to use your story in our marketing to demonstrate the value of what we do. We will always contact you personally to specifically ask your permission for this and discuss which details you would be happy to see included
Do we process ‘sensitive’ personal information?
If you enquire about our services, we collect information about your health, physical and mental welfare in order to tailor the service we provide to best suit you.
We collect information about ethnic background, religion, age, marital status, and sexual orientation in order to track which sections of the population we are reaching.
We collect sensitive personal information where we need this information to ensure that we provide appropriate facilities or support to enable you to participate in an athletic event like a marathon.
Can I have access to the information you hold about me?
Yes. You can make a written request to access all the personal information we hold about you (for which we may charge a small fee).
What other data protection rights do I have ?
You can make a complaint or raise a concern about how we process your personal data by contacting our Data Protection Officer. In some circumstances, you have the right to object to our processing of your personal data or to stop us from continuing to make active use of personal data that we retain in our records.
Add in a link to our complaints policy on our website
If you are not happy with how we have handled your complaint, you can contact the Office of the Information Commissioner, which oversees the protection of personal data in the UK, or the Fundraising Regulator, which is responsible for overseeing fundraising activities carried out by charities in the UK.
Alternatively, you may choose to contact either the Information Commissioner or the Fundraising Regulator directly about your complaint, regardless of whether you have raised it with us first.
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